Terms of service

Last Updated: December 2025

1. Overview

These Terms of Service ("Terms") govern your use of our website and the purchase of Uce Rayu and related products ("Products"). By accessing our site or placing an order, you agree to these Terms.

2. Products & Allergens

This product contains allergens such as sesame and peanuts. Ingredient lists are provided for each product. It is your responsibility to review all product information before purchase.

4. Orders & Payment

All orders are subject to acceptance and availability. Prices are listed in GBP (£) and may change at any time. Payment must be received in full before an order is shipped.

5. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by customers.

6. Returns & Refunds

For safety and hygiene reasons, food products cannot be returned unless they arrive damaged or defective. If you experience an issue, contact us within 7 days of delivery with your order number and photos of the problem.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our Products or website. Consumption of spicy products may cause discomfort; use at your own risk.

8. Intellectual Property

All content on this site—including text, images, branding, and product descriptions—is our property and may not be used without permission.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to our data practices.

10. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of the revised Terms.

11. Contact

If you have any questions, contact us at:
Email: hello@ucerayu.com

Returns policy?

Last Updated: December 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our chili oil and related products.

2. Information We Collect

Personal Information: name, email, phone number, shipping/billing address.

Payment Information: processed securely by third-party payment providers; we do not store full payment details.

Technical Data: IP address, device details, browsing activity, cookies.

3. How We Use Your Information

We use your information to:

Process and deliver orders

Communicate about your purchase

Improve our website and marketing

Comply with legal obligations

4. Sharing Your Information

We only share your information with:

Payment processors

Shipping carriers

Service providers necessary to run our site.
We do not sell your personal data.

5. Data Security

We use reasonable security measures to protect your data. However, no method of transmission is 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your data. Contact us to make a request.

7. Cookies

We use cookies to improve site functionality and analytics. You can manage cookie preferences in your browser.

8. Changes to This Policy

We may update this Privacy Policy as needed. Continued use of the site means you accept the changes.

9. Contact

For questions, contact us at:
Email: hello@ucerayu.com

Privacy policy

Last Updated: December 2025

1. Returns

Due to the nature of food products, we cannot accept returns of opened or unopened chili oil unless the product arrives damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged, incorrect, or defective:

Contact us within 7 days of delivery.

Provide your order number and clear photos of the issue
If approved, we will issue a replacement or refund.

3. Non-Returnable Items

Any food product once shipped (unless defective)

Sale or clearance items

Gift cards

4. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days.

5. Questions

Email: hello@ucerayu.com